FAQ
🐾 Barks & Mews – Frequently Asked Questions (FAQ)
🛒 Orders & Payments
Q: How do I place an order?
Simply browse our website, add your favourite items to the cart, and follow the checkout steps. You’ll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, email us at support@barksandmews.com.au as soon as possible and we’ll do our best to help.
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout. Payments are safely processed by trusted third-party providers—we never store your card details.
Q: What happens if an item is out of stock?
If an item you ordered is unavailable, we’ll contact you to offer a refund, replacement, or store credit.
🚚 Shipping & Delivery
Q: How long will my order take to arrive?
Delivery times vary depending on your location. You’ll receive tracking details once your order ships.
Q: What is “Authority to Leave” (ATL)?
ATL allows couriers to leave your parcel in a safe spot if you’re not home. Once delivered with ATL, responsibility for the parcel transfers to you.
Q: Do you deliver to rural or remote areas?
We do our best to reach as many locations as possible, but some remote areas may have delivery limitations.
🔁 Returns & Refunds
Q: What is your return policy?
We offer 30-day returns for change of mind—as long as the item is unused, unopened, and in its original packaging. You’ll receive a store credit or exchange once we inspect the item.
Q: Who pays for return shipping?
Return postage is at your cost unless the product is faulty or incorrect.
Q: My item arrived damaged or faulty. What should I do?
Please contact us within 7 days of delivery at support@barksandmews.com.au. Include your order number, a short description, and photos if possible. We’ll organise a replacement, refund, or store credit.
Q: Are any items non-returnable?
Yes, for hygiene and safety reasons we can’t accept returns on:
- Opened pet food or treats
- Used grooming products
- Personalised items
- Clearance or final sale items
🔐 Privacy & Security
Q: How do you protect my personal information?
We take your privacy seriously and use secure systems to protect your data. For full details, see our [Privacy Policy].
Q: Will you share my information with anyone else?
Only with trusted partners like payment processors or delivery providers—never for marketing without your consent.
Q: Can I delete or update my personal information?
Yes! Just contact us at support@barksandmews.com.au to request updates or deletion.
💸 Coupons & Discounts
Q: How do discount codes work?
Enter your valid discount code at checkout. Codes can’t be combined with other offers, applied to past orders, or exchanged for cash.
⚖️ Legal & Policies
Q: What are my rights under Australian Consumer Law?
You’re protected by Australian Consumer Law, which guarantees refunds or replacements for faulty goods. Nothing in our policy limits those rights.
Q: What laws govern your website?
Our website and services operate under Australian law, specifically the laws of New South Wales.
📞 Contact Us
Still need help? We’re here for you!
📧 support@barksandmews.com.au
📮 PO Box 163, Bardwell Park, NSW 2207